At OLB228, your privacy is a responsibility we take seriously. This Privacy Policy explains what personal data we collect from Malaysian players, how we use it, who we may share it with, and what rights you hold over your information.
These principles guide every data-related decision at OLB228 — from how we design our systems to how we respond to your data requests.
We collect and process your personal data only where we have a lawful basis for doing so — your consent, a contractual obligation, or a legitimate legal requirement. Nothing more.
OLB228 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used to serve you — not to generate revenue from advertising networks.
All personal data stored on OLB228 systems is encrypted at rest using industry-standard AES-256 encryption. Data in transit is protected by TLS 1.2 or higher at all times.
We only collect data that is strictly necessary for the purposes stated in this Policy. We do not collect excessive or irrelevant personal information from our Malaysian players.
You have the right to access, correct, restrict, or request deletion of your personal data. OLB228 will honour these requests promptly and without unnecessary obstruction.
We do not hold your personal data indefinitely. Retention periods are defined by regulatory requirements and operational necessity, after which data is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how OLB228 ("OLB228", "we", "us", "our") collects, stores, processes, and protects the personal data of users ("you", "your", "User") who access and use the OLB228 online gaming and sports betting platform at https://olb228.click ("Platform").
OLB228 is committed to protecting the privacy and security of all personal information entrusted to us by our players, with particular care given to users based in Malaysia. We comply with applicable data protection laws and international best practices in the processing of personal data.
Applicability: This Policy applies to all personal data collected through the OLB228 Platform, including via website browsing, account registration, payment processing, customer support interactions, promotional participation, and all other services offered by OLB228. It applies to all registered users and visitors, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations in Malaysia and internationally.
By creating an OLB228 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.
The following definitions apply throughout this Privacy Policy:
OLB228 collects the following categories of personal data from users of the Platform. We collect only what is necessary for the purposes described in this Policy.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, Malaysian IC / passport number | Account registration, KYC verification, age confirmation (21+) |
| Contact Data | Email address, phone number, residential address (city, state) | Account communication, support, regulatory correspondence |
| Financial Data | Bank account details, e-wallet account identifiers (Touch 'n Go, Boost, GrabPay), deposit and withdrawal history, MYR transaction amounts | Payment processing, fraud prevention, AML compliance |
| Gaming Activity Data | Bet history, game session data, wager amounts, win/loss records, bonus usage | Service delivery, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket history | Customer service, quality assurance, dispute resolution |
| KYC Documents | Scanned copy of Malaysian IC, passport, proof of address documents | Regulatory compliance, age verification, withdrawal processing |
OLB228 collects personal data through the following channels:
Data you provide directly when you: register for an OLB228 account; complete KYC (identity verification) submissions; make a deposit or request a withdrawal; contact our customer support team via live chat or email; participate in a promotional campaign or VIP programme activity; or respond to surveys or feedback requests.
Technical data collected automatically when you access the Platform, including IP address, browser fingerprint, device identifiers, session duration, pages visited, clickstream data, and referring URL. This data is collected via cookies, web beacons, and similar tracking technologies as described in Section 10.
In certain circumstances, OLB228 may receive personal data about you from third parties, including: identity verification service providers used for KYC processing; payment processors and financial institutions (including Malaysian banks such as Maybank, CIMB, Public Bank, and Hong Leong, as well as e-wallet platforms like Touch 'n Go eWallet, Boost, GrabPay, and DuitNow) for transaction verification; fraud prevention and anti-money laundering screening databases; and responsible gambling registries in connection with self-exclusion programmes.
OLB228 does not purchase third-party marketing lists or acquire personal data from data brokers for the purpose of unsolicited outreach to potential customers.
OLB228 uses your personal data for the following specific purposes:
OLB228 processes your personal data only where a lawful basis exists. The following lawful bases apply to our processing activities:
OLB228 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:
No Marketing Sales: OLB228 will never share your personal data with third-party advertisers, data brokers, or marketing networks for commercial exploitation. Your data is processed exclusively in connection with the services you have agreed to receive from OLB228.
OLB228 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be associated with any individual user.
OLB228 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:
While OLB228 takes reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorised access to your account, please contact our support team immediately.
OLB228 uses cookies and similar tracking technologies to enable core Platform functionality, improve your user experience, and gather analytics data. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the OLB228 Platform. OLB228 does not use advertising or third-party tracking cookies for marketing purposes on behalf of external advertisers.
Subject to applicable law and OLB228's legitimate regulatory obligations, you hold the following rights with respect to your personal data held by OLB228:
To exercise any of these rights, please contact OLB228's support team via live chat or by emailing us at the address provided in Section 15. We will respond to all verifiable data rights requests within a reasonable timeframe and without unnecessary delay. We may request identity verification before processing a data rights request to protect against fraudulent or unauthorised requests.
OLB228 strictly prohibits the use of its Platform by any person under the age of 21 years. We do not knowingly collect personal data from individuals under 21 years of age.
Age verification is a mandatory component of our KYC process. Where OLB228 identifies or suspects that a user is under 21 years of age, the account will be immediately suspended, all associated data will be reviewed, and any funds deposited by an underage user will be handled in accordance with applicable regulations.
If you are a parent or guardian and believe that an individual under 21 in your care has created an OLB228 account, please contact our support team immediately. We will investigate promptly and take appropriate action, including account closure and data deletion where required.
OLB228 operates a globally distributed technology infrastructure. As a result, your personal data may be transferred to and processed in countries other than Malaysia, including countries where the data protection laws may differ from those in your home jurisdiction.
Where personal data is transferred internationally, OLB228 ensures that appropriate safeguards are in place to protect your data, including:
By using the OLB228 Platform, you acknowledge and consent to the international transfer of your personal data in accordance with this Policy and the safeguards described above.
OLB228 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or operational requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
In the event of a material change to this Policy — such as a change to the categories of data we collect, the purposes for which we use your data, or the parties with whom we share it — OLB228 will provide prominent notice via the Platform and, where appropriate, by direct communication to registered users.
Your continued use of the OLB228 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should cease using the Platform and contact our support team to arrange account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way OLB228 processes your personal data, or if you wish to exercise any of your data rights as described in Section 11, please contact our Data Support team through the following channels:
When submitting a data rights request, please provide your registered username, a clear description of your request, and sufficient information to allow us to verify your identity before processing the request. This is a security measure to ensure your personal data is not disclosed to any person who does not have the right to receive it.
OLB228 takes all privacy concerns seriously and is committed to resolving them promptly, fairly, and in good faith.
Now that you know exactly how OLB228 handles your personal data, you can play with confidence. Join thousands of Malaysian players who trust OLB228 for secure, transparent, and genuinely enjoyable online gaming. For players aged 21 and above only.
21+ only · Play responsibly · OLB228 operates under applicable international gaming regulations